Refund and Returns Policy

  • Refund and Returns Policy

Last updated March 03, 2025
Overview

Return Policy

At our online store, we are committed to providing our valued customers with the finest products and services. However, we understand that situations may arise where a product return is necessary. Therefore, we have outlined our return policy below:

Return Conditions

  • Product Defect: Customers are entitled to return a product in the event of a manufacturing defect, provided that the product is in its original, unused condition.
  • Timeframe: Customers must notify us of their intent to return a product within a specified period from the date of receipt. Return requests must be reported within 2 business days of product delivery
  • Original Product Condition: The returned product must be in its original condition, including all accessories and original packaging.
  • Proof of Purchase: A proof of purchase (invoice) must be presented when requesting a return.

Return Procedures

  1. Contact Customer Service: Customers must contact our customer service team via email or phone to notify them of their return request.
  2. Provide Information: Detailed information about the product to be returned, the reason for the return, the order number, and proof of purchase must be provided.
  3. Product Inspection: Upon receipt of the returned product, it will be inspected to ensure it meets the return conditions.
  4. Refund: If the return is approved, the product value will be refunded to the customer using the original payment method.

Exceptions

  • Products that have been used or damaged due to customer misuse will not be accepted for return.
  • Certain products may be excluded from the return policy for health or regulatory reasons, and this will be clearly stated on the product page.

Additional Notes

  • In All cases, the customer is responsible for the return shipping costs.
  • We reserve the right to modify the return policy at any time, and any changes will be posted on our website.

If you have any questions concerning our return policy, please contact us at:

Customer Care:
+966 593229992
[email protected]